AAA-ICDR’s suite of AI-powered and digital tools
[August 2025]
By Linda Beyea, (Vice President of Innovation at American Arbitration Association) in collaboration with Mihaela Apostol (Co-founder, ArbTech)
Background
The not-for-profit American Arbitration Association (AAA) is the largest private global provider of alternative dispute resolution (ADR) services in the world, with nearly 100 years of experience.
The International Centre for Dispute Resolution (ICDR) is the international division of AAA. The ICDR is the foremost provider of global conflict-resolution solutions to businesses and organizations involved in cross-border disputes.
Tech focus
At this time of exponential change, AAA’s innovation culture and competency prepared the arbitral institution to meet this Gen AI moment.
AAA has been building an innovation program and culture for more than a decade, based on the belief that good ideas can come from anyone anywhere inside or outside the organization.
“Our entire organization is our Research and Development lab. We’ve trained over 50 internal innovation coaches and launched nine global innovation teams, and we use agile methodologies to turn bold ideas into real-world solutions.”
Every AAA staff member helps drive progress through required innovation training and workshops that foster new ideas and hands-on experience with AI tools.
AAA has built their own AI knowledge and competency in multiple ways, including:
Hands-on experimentation with a variety of Gen AI tools since the launch of ChatGPT
AI Enterprise tool licenses for all employees
Gen AI Guidance for employees and arbitrators
Multiple legal AI pilots with panelists
AI education courses, town halls, lunch & learns, workshops, certificate program
Scores of Gen AI ideas submitted by staff
Custom-built AI tools
Featured AI Products
The AAA is harnessing the power of artificial intelligence to improve efficiency, accuracy, and user experience across the dispute resolution process. From intelligent clause drafting to case preparation and panelist selection, these cutting-edge tools are designed to support legal professionals and parties at every stage.
Learn about all AAA products here.
ClauseBuilder AI
ClauseBuilder AI helps you draft reliable arbitration and mediation clauses using the AI-powered chatbot built on AAA’s time-tested clause language.
At the start, users are asked to choose whether they want an arbitration or mediation clause, or perhaps if they are interested in a dispute resolution clause for a particular industry such as Commercial, Construction, Healthcare-Payor Provider, Supplementary Fixed Time and Cost Construction, International, or Generative AI disputes. Please see below an example of an arbitration agreement for a Generative AI.
Users interested in drafting an arbitration agreement can use ClauseBuilderAI to access customizable clauses, enabling them to tailor the agreement to their needs. Options include criteria such as the number of arbitrators; method of arbitrator selection; arbitrator qualifications; diversity, equity and inclusion; locale provisions, governing law; discovery; e-Discovery; documents only hearing; duration of arbitration proceedings; remedies; assessment of forum fees and attorneys' fees, opinion accompanying the award, confidentiality; non-payment of arbitration expenses; and appeal.
ClauseBuilder AI is the Winner of the 2024 LegalTech Breakthrough Award and Finalist in 2025 Legalweek Leaders in Tech Law Awards.
2. AAAi Panelist Search
The AAAi Panelist Search applies AI semantic search to quickly match arbitrators' experience with case requirements. The AI-powered search tool is currently in use by AAA-ICDR case managers. It has significantly reduced preparation time, with case managers reporting up to a 55% reduction in time for creating arbitrator lists.
A key feature of AAAi Panelist Search is its ability to conduct broader and deeper searches across the AAA-ICDR Roster for potential candidates. This capability benefits both the parties involved in disputes and the panelists.
This tool will be made accessible to parties in select cases via a link provided by their case manager. Coming soon: Ability to search AAA’s roster at www.adr.org
3. AAAi Chat Book: Case Prep & Presentation
AAAi Chat Book: Case Prep & Presentation is an intuitive, AI-powered tool which helps you navigate the AAA-ICDR arbitration, offering fast, personalized answers to your questions at every stage, from drafting clauses to navigating post-award steps. Based on the respected guide “Case Preparation and Presentation: A Guide for Arbitration Advocates and Arbitrators” by Jay E. Grenig and Rocco M. Scanza, and aligned with AAA-ICDR rules, this free educational tool provides expert insights to help you learn how to prepare for dispute resolution with clarity, efficiency, and confidence.
Use this AI-powered guide to prepare and present your arbitration case, with Q&A support, rule lookups, and practical advice.
Learn More: Building a Law Firm AI Strategy
AAA offers a professional development course: Building a Law Firm AI Strategy. Developed in collaboration with Creative Lawyers, this self-paced, six-module course leverages the AAA’s AI transformation journey as a real-world case study, offering participants the tools and insights needed to drive innovation, enhance efficiency, better serve clients, and stay competitive in a rapidly evolving industry.
III. Conclusion
These AI tools reflect the AAA’s ongoing commitment to innovation, efficiency, and service excellence in the field of alternative dispute resolution. As AAA continues to expand the AI offerings, legal professionals can expect even more support in streamlining case preparation, improving decision-making, and enhancing client outcomes.
